Returning a package via DHL

If you have a pre-printed prepaid return label (normally attached to a DHL bag) to return a package to us you can:

We strongly recommend retaining the receipt from DHL for the package for your records.

Arrange for a DHL collection DHL will pickup the package, it needs to packed up with the waybill label visible on the outside of the packaging.

No – Do you need to create label

I have a DHL Waybill Number

This is beneath the first barcode on your shipping label

Select your country and enter your phone number

Arrange for a DHL collection DHL will pickup the package, it needs to packed up with the waybill label visible on the outside of the packaging.

Book A Collection

No -You do not have a DHL Account Number

Enter Waybill Number

This is beneath the first barcode on your shipping label