Checking your Prepaid Balance
All balance checks from the handset or terminal require the unit to be outdoors with an unobstructed view of the sky. See below for tips on signal and GPS.
Dial 2888 and press the green call button. You will then hear your balance and validity.
Dial *151# and press the green call key to see your balance on screen, or dial 151 to hear your balance.
Please note that Thuraya quote the unit balance as $ and validity period.
Dial *106# to see your balance on screen, or dial 591 to hear your balance.
You can also dial +870 772 000 591 from another phone and enter your phone number to get your balance. Please note this will be charged at your network provider's rate for calling an Inmarsat number — BT for example is over £4 per minute.
Dial 591 from the handset. You will then hear your balance and validity.
Do not have the handset?
You can pay for an email with the current balance — order a Manual Prepaid Balance Check.
Tips and extra info
† GPS — if the handset needs a GPS fix, you do not need to do anything other than leave the handset in an area with an unobstructed view of the sky in all directions down to the horizon for at least 20 minutes.
Getting a good signal
- Iridium — you need a view down to the true horizon in all directions to get a good signal.
- Thuraya — from the UK this is to the South East at an elevation of ~10° off the horizon.
- IsatPhone — from the UK this is South East at an elevation of ~15° to 20° off the horizon.
- BGAN — from the UK this is South East at an elevation of ~15° to 20° off the horizon.