Securely Completing Your Card Payment

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What is this?

Verify by Visa, MasterCard SecureCode & American Express SafeKey

We have invested time and effort into ensuring the highest possible levels of fraud screening on all payment card orders. To this end, we have implemented Verified by Visa (VbV), MasterCard SecureCode (SecureCode) and American Express SafeKey.

What are they?

Verified by Visa, MasterCard SecureCode and American Express SafeKey are online security programmes from Visa, MasterCard and American Express. They allow you to create your own personal password, known only to you, for use as an extra security measure each time you use your Visa, MasterCard and American Express payment cards to make a purchase online. We are just one of a number of stores providing this added security for customers.

How do they work?

When you register with VbV, SecureCode and American Express SafeKey, you create a password for each of your payment cards. Then, whenever you shop online using your registered cards you will be asked to enter the relevant password, as an additional validation, before the order is confirmed.

What do I need to do to register?

To register with VbV, SecureCode or American Express SafeKey you’ll need to complete the details in the box on the left. After entering your personal details you’ll then be asked to create a personal password. This will be used to authenticate future orders placed online with your Visa, MasterCard or American Express payment cards. The details you enter will be submitted to your card issuer over a secure link; this information will not be held or viewed on any of our systems.

What if I am already registered?

If you’ve already registered you just need to enter your personal VbV, SecureCode or American Express SafeKey password, as indicated in the box on the left.

Any other questions?

If you have any questions about this process, please contact our customer support team on 0800 747 6 747 or contact your card issuer.