If you have a pre-printed prepaid return label (normally attached to a UPS bag) to return a package to us you can either:

  • Take your package to a local store.  Many local stores offer UPS Access Point.   Simply take the package with preprinted label we have supplied and the retailer will scan the package and provide a receipt.   Avoid having to wait in at home for a driver to collect. You can find the nearest UPS Access Point by clicking here
  • Arrange a UPS collection using the telephone from your home or office by calling UPS on 0345 787 7877.
    Select the option to arrange a collection and then if asked the option for a ‘pre-paid return label’.
  • Arrange a UPS collection using the web from your home or office by online by CLICKING HERE