To check you have the latest version on your IsatPhone Pro, go to Menu > Settings > About > Firmware version. (Pre-requisites for installation and advice after installation, the handset must be running firmware version 3.0.2 or above)
Recommendations for installation
Firmware version 5.17.2 is a recommended release, mandatory only for users covered by the MEAS (I4-F2) satellite region.
For users covered by the MEAS (I4-F2) satellite region these firmware versions are mandatory for IsatPhone Pro as the versions include features to handle the unique GSPS signalling over India. Users on previous firmware versions will be rejected by the network from 1 August 2017 to be compliant with India national telecommunication regulations.
Please follow the steps below in sequence.
Please note, you will need to install the USB drivers first before connecting the handset to your PC.
If you do not do this, Windows will try to use another driver that is not compatible and therefore, it will not work.
Driver installation is a 3 step process
- Download drivers
- Unzip drivers
- Install drivers
All three steps are detailed in the instruction guide.
USB Drivers are compatible with Windows XP, Windows Vista, Windows 7, 8 and 10.
(For Windows 7, USB 3.0 is not supported.)
Please follow the instructions available for PDF download below.
Download the below PDF, it contains instructions on how to upgrade the firmware version on the IsatPhone Pro
Recommended: Firmware version 5.17.2 supersedes the firmware version 5.11.0
Firmware Upgrade Tool
From time to time, it may be necessary to upgrade your phone in order to improve its functionality and operation.
You will be notified by Inmarsat and/or your Service Provider when a firmware upgrade is required.
Download from the link below and follow instructions