Satellite Communications FAQs
If your question is not answered below please do not hesitate to call one of our consultants on 08000 747 400

Why do I need a satphone?

If you regularly travel to areas that are not well covered by normal landlines or GSM coverage, a satellite phone will be an invaluable thing to take. In remote areas, satellite communications are an invaluable way to ensure reliable methods of communications are kept open. Even when in foreign countries with GSM coverage, the affordable call rates offered by satellite networks mean they are often cheaper to use than your GSM phone in roaming mode whilst abroad.

Which is the best system for me?

This depends on your exact usage requirement. Please call one of our consultants on 08000 747 400 to discuss your exact requirement, or look at the what’s for you page.

How much are satellite call charges?

Depending on the network and tariff chosen, call rates cost from less than US$1 per minute

Do satphones work in exactly the same way as mobile phones?

Slightly differently from mobile phones, satellite communications depend on having a clear line of sight to the satellite in the sky. They work most effectively when used outside with as few obstructions (tall buildings, mountains, trees etc) as possible. In remote areas there tend to be less obstacles, but in towns and cities, inside buildings or around built up areas it can be difficult to get a clear line of sight to the satellite, and signal strength becomes less strong.

But generally, if used outside with the handset antenna raised and as much of a clear view to the sky as possible, the signal strength should be good.

Can I send email using a satphone?

The handheld units on the Iridium, Thuraya and Globalstar networks have a data capacity. However, data rates are relatively slow and the data function is not recommended for heavier use than simple text emails. High speed data service is available using GAN or RBGAN units on the Inmarsat network.

Please note, to use the data service a data kit is a necessity for connecting the handset to your laptop – a serial port on your laptop is required for most data services.

Is there anywhere in the world that I can’t use it?

There are a few countries that block satellite services – it is worth checking with the embassy or trade commission of your destination country prior to your departure.

Is there a pay as you go system?

The Iridium, Thuraya and Inmarsat networks all offer a prepaid service. Prepay credit can be bought and topped up in a similar way to mobile phones.

Can I send text messages?

SMS messages can be sent and received on the Iridium network, and Thuraya phones (tariff dependant).

Can I use a mobile network SIM card in my satellite phone?

SIM cards from many mobile phone networks can be used in Thuraya and Globalstar phones. International roaming must be activated with the mobile network provider. Call rates may increase and coverage area decrease with a mobile phone SIM card.

Can you supply everything I need?

Yes. We can supply equipment, accessories and airtime (service) contracts. Please call us to discuss your requirement.